Privacy Policy
Last updated: July 26, 2026
This page is maintained by Host-san to explain how we handle information in connection with our guest communications and co-hosting services. If you have questions about anything described here, please contact us at hello@canduit.org or +1 (929) 276-2431.
1. Information we collect
Account and contact details. When you sign up or request a trial, we collect your name, email address, phone number, property or portfolio details, and any other information you choose to provide through our lead form or onboarding process.
Guest and booking information. To provide our services, we access guest communications, reservation details, check-in instructions, and related information from the platforms you authorize us to connect, such as Airbnb, Vrbo, Booking.com, or your direct-booking systems.
Usage data. We collect information about how you interact with our website, including IP address, browser type, device information, pages visited, and the dates and times of your visits.
2. How we use information
- Provide, operate, and improve our guest communications and co-hosting services.
- Respond to inquiries, manage your account, and communicate about your service.
- Coordinate bookings, guest requests, cleanings, maintenance, and escalations on your behalf.
- Send service updates, billing information, and occasional marketing communications (which you can opt out of).
- Maintain the security of our systems and prevent fraud or abuse.
3. Legal basis for processing
We process personal information based on the purpose of the processing: to perform our contract with you, to comply with legal obligations, to protect our legitimate interests (such as improving security and service quality), or with your consent where required. The specific legal basis depends on your location and the activity involved.
4. How we share information
We do not sell personal information. We share information only with service providers and subprocessors who help us deliver our services, such as hosting providers, customer relationship management tools, and communication platforms. These providers are contractually bound to use information only for the purposes we specify and to protect it appropriately.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer such as a merger or acquisition.
5. Cookies and analytics
Our website uses cookies and similar technologies to understand how visitors use the site, to improve performance, and to support marketing. You can control cookies through your browser settings. We may use analytics services that collect information about your use of the site under their own privacy policies.
6. Data retention
We keep personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it in accordance with our internal retention schedule.
7. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or port your personal information, or to object to certain processing. To exercise these rights, contact us using the information below. We will respond within the timeframe required by applicable law.
8. Security
We use commercially reasonable technical and organizational measures to protect the information we collect and process. No online service can guarantee absolute security, so we encourage you to use strong passwords and to report any suspected unauthorized access immediately.
9. International transfers
Your information may be processed and stored in countries other than your own. When we transfer information internationally, we rely on appropriate safeguards permitted by applicable law, such as standard contractual clauses or adequacy decisions.
10. Contact us
For privacy-related questions or to exercise your rights, please contact us:
- Email: hello@canduit.org
- Phone: +1 (929) 276-2431
11. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.